GC & Phenikaa

0961 580 001

Personal data protection declaration

We recognise the importance of the personal data you entrust to us and this Personal Data Protection Statement is intended to help you understand how we collect, use, disclose and protect your personal data. This policy applies to GC&Phenikaa Heathcare Center.

We are committed to protecting your personal data and will manage and process your personal data as required by Decree 13/2023/ND-CP on Personal Data Protection issued by the Government of the Socialist Republic of Vietnam on April 17, 2023.

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PERSONAL DATA

“Personal Data” refers to any type of information that is associated with an individual or is used to identify a specific person.

  • Basic personal data includes data you provide for registration purposes, for example, name, demographic information, national identification number, nationality, financial information and any other personal information provided by you or your relatives that will be collected when you visit a doctor or receive medical treatment.
  • Sensitive personal data includes all medical information, genetic traits, sexual orientation, and more.
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COLLECTION, USE AND DISCLOSURE

By voluntarily providing your personal data for medical care, it is deemed that you have consented to GC&Phenikaa Heathcare Center collecting, using, disclosing and processing your personal data for purposes directly related to providing medical care to you, including referrals to medical professionals, medical institutions and other related purposes.

We may collect your personal data in a variety of ways:

  • Through completing forms such as registration forms, admission forms, consent forms
  • When you are examined by our doctor, undergo a procedure or an examination, are monitored with medical monitoring equipment
  • From third parties such as insurance companies, employers, relatives
  • When your image is captured by our surveillance camera
  • When you attend events such as public forums or seminars
  • When you use our services provided through online technology
  • When you browse our websites including
  • Khi bạn thanh toán hoặc cung cấp thông tin chi tiết để hỗ trợ thanh toán

Personal data is also collected from employees and candidates applying for employment or contracting with GC&Phenikaa and from contractors/subcontractors or other business partners.

We only use, disclose and/or transfer your Personal Data for the purposes for which you have been informed and consented or are permitted/required under applicable law, namely:

  • Providing health services including sharing your personal data with health professionals, and other health organizations
  • Contact your insurance provider or third-party payer
  • Invoice and receive payments for services provided to you
  • Communicate with you, including providing you with information about services available at GC&Phenikaa Heathcare Center
  • Manage business operations and comply with internal policies and regulations as required by law
  • Prepare performance reports or other relevant reports as required by law

Transferring your Personal Data outside of Vietnam

If we transfer your personal data to a country outside Vietnam, we will ensure that that organization or country has standards of personal data protection that are comparable to those required by Vietnamese law.

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PROTECTING YOUR PERSONAL DATA

We take patient privacy very seriously. To protect your personal data from unauthorized access, collection, use, disclosure, copying, modification or any similar risks, we have taken reasonable efforts to implement appropriate administrative, physical and technical procedures such as up-to-date anti-virus software, encryption of documents and systems, and restricting access to any personal data.

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STORAGE OF YOUR PERSONAL DATA

Your personal data will be stored in accordance with the regulations of the Ministry of Health and other state management agencies on patient data storage.

We will retain employee/contractor/business partner personal data for a reasonable period of time in accordance with legal obligations and business purposes.

For any other personal data collected by GC&Phenikaa Heathcare Center, we will periodically review it to determine whether it is still required and will only retain it for as long as it is necessary for the purpose for which it was collected and until it is no longer needed for any other business or legal purposes.

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YOUR OBLIGATIONS

You must ensure that all personal data you provide to us is complete, true and accurate.

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YOUR RIGHTS

You may access the personal data we hold about you. We will process your request in accordance with the law and will provide you with the relevant personal data within a reasonable time of your request. You may be charged a fee for processing your access request.

BYou may withdraw your consent to the collection, use and disclosure of your personal data held by us by giving us reasonable prior notice, using the prescribed form. You may request that your personal data be corrected. Please note that we are obliged to assess your request and that, by law, some of the following requests will not be accepted:

  • Request deletion and correction of medical records.
  • Yêu cầu xóa dữ liệu của cá nhân và/hoặc các giao dịch liên quan, trong khi GC&Phenikaa Heathcare Center có nghĩa vụ lưu trữ hồ sơ cá nhân và các giao dịch nhằm tuân thủ nghĩa vụ pháp lý.
  • Request to conceal, not provide, provide incompletely or provide false Personal Data to competent state agencies or other third parties.
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HOW TO CONTACT US

If you have any questions about our Data Protection Statement or would like to contact us in relation to your personal data, please contact our Data Protection Officer at: